Principles of online engagement
Use a principles-based approach to engage with your stakeholders online.
Build trust through transparency and responsiveness
Be clear and open about the process, and provide a public record of the organisers, sponsors, outcomes, and range of views and ideas expressed. Meaningful and responsive engagement builds trust and confidence in Government’s ability to deliver to people’s needs.
Support and encourage people, the public sector, community groups and others to work together to improve government.
Encourage openness and learning
Create a safe environment to explore new ideas, learn and apply information in ways that generate options collaboratively and make sure engagement is effective and relevant.
Set clear expectations
Set expectations about the purpose of the engagement and how much influence people will have over the outcomes.
Be inclusive and reflect diversity
Include a wide range of people, voices, ideas, and information to lay the groundwork for results that reflect the views of all stakeholders.
Make engagement standard practice
Promote a culture of engagement as standard practice across the public sector in support of ongoing public participation.
Honour the Treaty of Waitangi / Te Tīrīti O Waitangi
Tangata Whenua and Tangata Tīrīti work together to protect our respective rights and uphold our responsibilities to realise common and distinctive aspirations for increasing and improving fair and active participation.
Plan and prepare carefully
Through adequate and inclusive planning, ensure that engagement serves both a clearly defined purpose and the needs of the participants.
Principles from other countries
- Deliberative public engagement: nine principles — Involve charity, UK
- Community Engagement Policy (PDF KB 382) — Mosman Council, Australia
Utility links and page information