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Report: Digital inclusion user insights — Disabled people

Read the report into the digital user experience of disabled people in 2020.

The purpose of this research was to understand the perceptions and feelings about digital inclusion from people with disabilities as they go about their daily lives.

The goal was to understand the key pain points for individuals, what they liked about the current system and what improvements could be made to ensure a more equitable digital environment for all.

The report includes insights from disabled people and 5 recommendations for Government on how to increase digital inclusion.

Summary of the report

Summary of Digital inclusion user insights — Disabled people report

Alternative formats

The summary of the report is available in the following formats.



Contact us to get the summary of the report in braille. 

Easy Read

Large print

New Zealand Sign Language (NZSL)

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