Digital Service Design Standard
The purpose of the Standard is to provide the design thinking for anyone who designs or provides government services.
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Purpose, scope and development of the Standard
Find out why and how we are developing the Standard, the way it’s intended to be used, and how you can help improve it.
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Proposed principles
Help improve the design standard to create and run digital services that are user-focused and high-quality. While the standard is being developed, these principles are in draft — they might change based on your feedback.
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Current principles
The principles are the core of the standard and set out the 12 high-level purpose statements, and objectives of the standard. They are fixed and formally signed-off pending any further review.
- 1. Identify your users and understand their ongoing needs
- 2. Be clear about what you are trying to change and why
- 3. Integrate security and privacy proportionate to risk from the outset
- 4. Be inclusive, and provide ethical and equitable services
- 5. Design and resource for the full lifetime of the service
- 6. Create and empower an interdisciplinary team
- 7. Work in the open
- 8. Collaborate widely, reuse and enable reuse by others
- 9. Design for our unique constitutional and cultural environment
- 10. Use digital technologies to enhance service delivery
- 11. Be a good data and information steward
- 12. Be transparent and accountable to the public
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Digital Service Design Standard – Recommendations for Assessment and Reporting Models
The Digital Service Design Standard (the Standard) was published in mid-2018. The New Zealand Government made a commitment under the Open Government Partnership to publish a preferred assessment model for the Standard.
