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An article about the Lab+ work has been published on OpenGov. The author interviewed Pia Waugh in her role leading the Lab+ work, talking a bit about Better Public Services Result 10 as a driver, and summarizing the focus of the Lab+ work.


Question: What are the biggest challenges foreseen?

Answer: We don't actually expect any major challenges, apart from charting new ground. The time is right, the conditions are favourable, the people and agencies are supportive, and New Zealand has some of the most mature thinking and effort I have personally encountered in this space. It is such a pleasure and privilege to work with such innovative and forward thinking people, not just in our team, but across all the public sector and broader community. This is a short, sharp 3-month experiment that we have designed intentionally to not rely on any one factor, so that every new collaboration, function or opportunity is sugar on top. Every lesson learned will be a step forward for New Zealand, and this is an opportunity to do something quite remarkable.

Lab+ is housed in the Service Innovation Lab, which is an experiment carried out under the leadership of the ICT Partnership Framework’s Service Innovation Group. It's managed by the Service Innovation Team in Department of Internal Affairs in partnership with Assurity Consulting.

Check out earlier blog posts about Lab+:

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