Insights and commentary
Read articles discussing the digitising of government services in New Zealand.
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Accessible Digital Government Services for New Zealand
The Department of Internal Affairs (DIA) commissioned research into the accessibility of digital Government services as part of its Service Modernisation Roadmap. The goal was to gather evidence to help update the Digital Service Design Standard (DSDS) and create a new Digital Accessibility Standard (DAS). This report was written by Ackama and presented to the Department of Internal Affairs on 8 August 2025.
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Digitising government is a team game
Insights from Paul James’ keynote at the Innovate Aotearoa Showcase 2024.
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Response to the Public Service Commission’s proposed Long-term Insights Briefing topics
Read the Government Chief Digital Officer’s (GCDO) feedback and recommendations for the Public Service Commission’s proposal.
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Delivering a unified customer service experience for digital government services
As Government Chief Digital Officer (GCDO), I’m responsible for setting the direction for New Zealand’s digital government journey. I’m proud to present a new Service Modernisation Roadmap to accelerate this journey.
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Digital insights from the public service response to COVID-19
A report on the digital capabilities required for COVID-19 and future incident responses, and how to progress a digitally enabled public service.
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The future state of digital public services for New Zealanders
Sir Brian Roche's keynote at the Public Sector Network Innovation Showcase (May 2026). Sir Brian is the Public Service Commissioner and Head of Service. He also leads the Government Digital Delivery Agency and holds the system lead role of Government Chief Digital Officer (GCDO).
