Responsible AI Guidance for the Public Service: GenAI

Overview

How to read this guidance to help support responsible uptake and use of GenAI.

GenAI foundations

Foundational aspects of GenAI that support agency use and experience of GenAI.

• Governance
• Security
• Procurement
• Skills and capabilities
• Misinformation and hallucinations
• Accountability and responsibility

GenAI and customer experience with government

Key considerations about GenAI systems that affect customer service experience with government.

• Transparency
• Bias, discrimination, fairness and equity
• Accessibility
• Privacy
• Māori, Pacific Peoples and ethnic communities

Next steps for safe, responsible AI in government

AI systems are evolving rapidly. Government policies, guidance and use cases will evolve with these advancements and with public expectations.