Published
The Service Modernisation Roadmap will guide government agencies towards a unified customer service experience for digital services.
Accelerating the digitisation of government services supports the Government priorities to improve public services by:
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delivering more efficient, effective and responsive public services
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reducing bureaucracy
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ensuring discipline in public spending.
The 51 initiatives on the Roadmap represent the collective effort of 8 large operational agencies and the 4 System Leads:
- Government Chief Digital Officer
- Government Chief Information Security Officer
- Government Chief Data Steward
- Service Transformation System Lead.
Delivering a unified customer service experience for digital government services
Published
02 December 2024
